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Knowledge Hub

Tow truck direct: get reliable roadside assistance if you're stranded

5 min read

Tow truck direct: get reliable roadside assistance if you're stranded

Motoring and Travel July 13, 2018

When you need roadside assistance, the last thing you want to have to do is wait. And worry. And then panic, because you don’t know if help is actually on the way or not. But now, thanks to the Dialdirect Insurance app, the first – and only – thing you need to do, is just hit the ‘Need Help’ button to access the brand-new Tow Truck Direct.

Another first from Dialdirect, Tow Truck Direct is our way of giving you direct access to the roadside assistance you need, when you need it, direct to your location. Whether your car breaks down in the middle of the night, in the middle of nowhere. Whether you get stuck with a flat and a flat spare in the back. Or whether you’re in a minor fender bender or a pretty scary pile up.

The way Tow Truck Direct works is easy.

Whatever problem you might have on the road, all you need to do is take out your phone, open our app, and tap on the ‘Need Help’ button and access Tow Truck Direct. As soon as you do, the app will identify your location and connect you with a Dialdirect accredited driver, who’ll come to your rescue.

Want to know what’s even more awesome about it? You’ll know exactly who’s on the way and how long it’s going to take them to get to you. Tow Truck Direct not only provides you with your driver’s name, picture, and registration number, but you can actually track their journey as they make their way towards you on the app. So you know where they are every kilometre of the way.

Want to know another great way to ensure you’re always in control on the roads? Making sure you have Dialdirect’s Comprehensive Car Insurance and that you’ve downloaded and registered on the Dialdirect Insurance app (if you haven’t yet already). If you have, it means you’re pretty much covered for almost anything that can go wrong on the roads. And by wrong, we mean things like accidental damages, theft, hijacking, third-party damages, liability claims, towing and storage and even fire damage. Hey, these things happen.

Wanna know more about Tow Truck Direct? Watch this video.